Command Services Blue Screen

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After booting cleanly, if you *do not* sign onto AOL, you will not again have the problem.  The problem appears to be related either to signing onto AOL, having Spyware Protection find "Command Services" (which it only does while you are online), or IE browsing through the AOL service.  Other activities, for example word-processing, or playing a non-online game do not appear to cause the blue screen.
 
After booting cleanly, if you *do not* sign onto AOL, you will not again have the problem.  The problem appears to be related either to signing onto AOL, having Spyware Protection find "Command Services" (which it only does while you are online), or IE browsing through the AOL service.  Other activities, for example word-processing, or playing a non-online game do not appear to cause the blue screen.
  
The error code that comes up, 0XC0000005 0X805C607B 0XF96DD1E5 0XF96DCEE4 appears to implicate a "driver", Microsoft's help site is not more specific that that, but does recommend a series of steps you follow.  Following these steps however gives conflicting results.  Although you *can* get to a point where continued reboots do not cause a blue screen, this point also appears to block you from signing onto AOL, probably because some required service is not loaded. So the instructions fail to allow the average user to properly determine how to fix the error.  Asking a user to start or stop dozens of services vaguely defined, until the system works for a day, is not really a *solution* at all.  That Microsoft would ask users to do this, is ridiculous.  In addition, one particular service, if you turn it off and reboot will WIPE OUT all your restore points.  It's a timebomb, they should change the page.
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There are two error codes related to this problem.  The intermittent error, which sometimes, but not always happens at shutdown is 0xC0000005 0x805C607B 0xF971593C 0xF9715638.  The error code that comes up at start up is 0xC0000005 0x805C607B 0xF96DD1E5 0xF96DCEE4.  They seem to implicate a driver of some kind.  Microsoft's help site is not more specific that that, but does recommend a series of steps you follow.  Following these steps however gives conflicting results.  Although you *can* get to a point where continued reboots do not cause a blue screen, this point also appears to block you from signing onto AOL, probably because some required service is not loaded. In addition, following the step, which you must, to "disable ALL services", removes all your old restore points.  So after doing this, which you will, and it will not solve the problem, you've now created a computer that can never again be rolled back before today.  Thank you so much Microsoft.  I would recommend there help page be changed to say, do NOT under any circumstances, disable ALL services, ever, period.
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At any rate, after that rant, the instructions fail to allow the average user to properly determine how to fix the error.  Asking a user to start or stop dozens of services vaguely defined, until the system works for a day, is not really a *solution* at all.  That Microsoft would ask users to do this, is ridiculous.  In addition, one particular service, if you turn it off and reboot will WIPE OUT all your restore points.  It's a timebomb, they should change the page.  Okay I guess I wasn't done ranting.
  
 
One user has suggested that perhaps there is something wrong in AOL's drivers themselves and recommends starting AOL Computer Check Up.  If you do not have this software, you can download it from AOL.  Once you start the software, a panel will come up.  On the left-hand side, under "Other Support Tools" you will see "One-click fixes".  Click on that.  A new panel will come up, with a tabbed top.  The tab marked "Connectivity", click on that.  I don't know exactly which thing is causing the problem, if any of these are, so lets first choose "Clear IE Cache and Replace AOL Adapter".  After this is done, and you've rebooted, come back here.  Secondly choose "Repair ACS", and thirdly choose "Rebuild AOL Adapter".
 
One user has suggested that perhaps there is something wrong in AOL's drivers themselves and recommends starting AOL Computer Check Up.  If you do not have this software, you can download it from AOL.  Once you start the software, a panel will come up.  On the left-hand side, under "Other Support Tools" you will see "One-click fixes".  Click on that.  A new panel will come up, with a tabbed top.  The tab marked "Connectivity", click on that.  I don't know exactly which thing is causing the problem, if any of these are, so lets first choose "Clear IE Cache and Replace AOL Adapter".  After this is done, and you've rebooted, come back here.  Secondly choose "Repair ACS", and thirdly choose "Rebuild AOL Adapter".
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While I was doing some of the above, I got a blue screen again.  After a few more reboots I was able to do through the process without a blue screen. And rebooted cleanly without a blue screen.  I also noticed in One-click fixes, under the Connectivity tab "Prevent IE from dialing a connection".  I did this one as well because when I reboot I get a message saying that something is trying to connect to youtube.com
 
While I was doing some of the above, I got a blue screen again.  After a few more reboots I was able to do through the process without a blue screen. And rebooted cleanly without a blue screen.  I also noticed in One-click fixes, under the Connectivity tab "Prevent IE from dialing a connection".  I did this one as well because when I reboot I get a message saying that something is trying to connect to youtube.com
  
The last two times I've rebooted, this message no longer comes up, so hopefully we're making progress here!
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The last two times I've rebooted, this message no longer comes up, so hopefully we're making progress here! My thanks go neither to AOL nor to Microsoft.  And if you have the chance be sure to bitch in their ear for me, thanks.
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By the way, it's very interesting that AOL would decide to come out with, just now, a *new* version of AOL to replace AOL 9.0 SE, this one is called AOL 9.0 VR.  Not sure what the VR stands for.

Revision as of 10:57, 1 August 2007

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