Command Services Blue Screen

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[http://www.google.com/search?q=%22command+services%22+blue&rls=com.microsoft:en-us:IE-SearchBox&ie=UTF-8&oe=UTF-8&sourceid=ie7&rlz=1I7GGLG See this search]
 
[http://www.google.com/search?q=%22command+services%22+blue&rls=com.microsoft:en-us:IE-SearchBox&ie=UTF-8&oe=UTF-8&sourceid=ie7&rlz=1I7GGLG See this search]
  
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==Background of the problem==
 
Since the 21st of July, many users of AOL (perhaps all) have been having an issue where AOL's "Spyware Protection" pops up, while connected, stating "We have found and blocked Command Services.  To view details, select View Blocked Items."
 
Since the 21st of July, many users of AOL (perhaps all) have been having an issue where AOL's "Spyware Protection" pops up, while connected, stating "We have found and blocked Command Services.  To view details, select View Blocked Items."
  
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The above search shows how prolific this *bug* have become, already getting 1040 [[Goog]]s.  Users have stated that they have downloaded various anti-Spyware, anti-Adware and anti-Virus programs but nothing seems to correct the problem.  The problem so far appears to be  intermittent, with no known way to force it to repeat, however a few things seem to characterize it.
 
The above search shows how prolific this *bug* have become, already getting 1040 [[Goog]]s.  Users have stated that they have downloaded various anti-Spyware, anti-Adware and anti-Virus programs but nothing seems to correct the problem.  The problem so far appears to be  intermittent, with no known way to force it to repeat, however a few things seem to characterize it.
  
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==My own testing==
 
After booting cleanly, if you *do not* sign onto AOL, you will not again have the problem.  The problem appears to be related either to signing onto AOL, having Spyware Protection find "Command Services" (which it only does while you are online), or IE browsing through the AOL service.  Other activities, for example word-processing, or playing a non-online game do not appear to cause the blue screen.
 
After booting cleanly, if you *do not* sign onto AOL, you will not again have the problem.  The problem appears to be related either to signing onto AOL, having Spyware Protection find "Command Services" (which it only does while you are online), or IE browsing through the AOL service.  Other activities, for example word-processing, or playing a non-online game do not appear to cause the blue screen.
  
There are two error codes related to this problem.  The intermittent error, which sometimes, but not always happens at shutdown is 0xC0000005 0x805C607B 0xF971593C 0xF9715638.  The error code that comes up at start up is 0xC0000005 0x805C607B 0xF96DD1E5 0xF96DCEE4.  They seem to implicate a driver of some kind. Microsoft's help site is not more specific that that, but does recommend a series of steps you follow.  Following these steps however gives conflicting results.  Although you *can* get to a point where continued reboots do not cause a blue screen, this point also appears to block you from signing onto AOL, probably because some required service is not loaded.  In addition, following the step, which you must, to "disable ALL services", removes all your old restore points.  So after doing this, which you will, and it will not solve the problem, you've now created a computer that can never again be rolled back before today.  Thank you so much Microsoft.  I would recommend there help page be changed to say, do NOT under any circumstances, disable ALL services, ever, period.
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There are two error codes related to this problem.  The intermittent error, which sometimes, but not always happens at shutdown is 0xC0000005 0x805C607B 0xF971593C 0xF9715638.  The error code that comes up at start up is 0xC0000005 0x805C607B 0xF96DD1E5 0xF96DCEE4.  They seem to implicate a driver of some kind.
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==Steps I followed==
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Microsoft's help site is not more specific that that, but does recommend a series of steps you follow.  Following these steps however gives conflicting results.  Although you *can* get to a point where continued reboots do not cause a blue screen, this point also appears to block you from signing onto AOL, probably because some required service is not loaded.  In addition, following the step, which you must, to "disable ALL services", removes all your old restore points.  So after doing this, which you will, and it will not solve the problem, you've now created a computer that can never again be rolled back before today.  Thank you so much Microsoft.  I would recommend there help page be changed to say, do NOT under any circumstances, disable ALL services, ever, period.
  
 
At any rate, after that rant, the instructions fail to allow the average user to properly determine how to fix the error.  Asking a user to start or stop dozens of services vaguely defined, until the system works for a day, is not really a *solution* at all.  That Microsoft would ask users to do this, is ridiculous.  In addition, one particular service, if you turn it off and reboot will WIPE OUT all your restore points.  It's a timebomb, they should change the page.  Okay I guess I wasn't done ranting.
 
At any rate, after that rant, the instructions fail to allow the average user to properly determine how to fix the error.  Asking a user to start or stop dozens of services vaguely defined, until the system works for a day, is not really a *solution* at all.  That Microsoft would ask users to do this, is ridiculous.  In addition, one particular service, if you turn it off and reboot will WIPE OUT all your restore points.  It's a timebomb, they should change the page.  Okay I guess I wasn't done ranting.
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By the way, it's very interesting that AOL would decide to come out with, just now, a *new* version of AOL to replace AOL 9.0 SE, this one is called AOL 9.0 VR.  Not sure what the VR stands for.
 
By the way, it's very interesting that AOL would decide to come out with, just now, a *new* version of AOL to replace AOL 9.0 SE, this one is called AOL 9.0 VR.  Not sure what the VR stands for.
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==The solution ?==
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Only time will tell, but after all the above, the last thing I did was to uninstall AOL Spy Protecter.  Note that this is *not* AOL SpyZapper which runs when I boot, but rather it's some sort of service that runs *only* once you sign into AOL.
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You uninstall AOL Spy Protector, by going to Start, Control Panel, Add/Remove Programs.  Then once that panel comes up, click on AOL Uninstaller once to select it and then click the Change/Remove button.  You will now get a list of things you can Change or Remove and one of them will say AOL Spy Protector.  Do it, get rid of the beast.  After I did, and rebooted once or twice or whatever, finally my blue screen seems to be gone forever.
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End of story?  Until next time my friend, until next time.  AOL hires high school dropouts to constantly update their software it seems.  Each update introduces more bugs, but hey, life's a bitch huh?

Revision as of 10:53, 2 August 2007

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