Command Services Blue Screen

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This page is copyright 2007 by Will Johnson, you can contact me by clicking on this link at [mailto:wjhonson@aol.com wjhonson@aol.com], which should open your email client if you're properly set-up, or just type it into you email client.
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==Background of the problem==
 
==Background of the problem==
 
Since the 21st of July, many users of AOL (perhaps all) have been having an issue where AOL's "Spyware Protection" pops up, while connected, stating "We have found and blocked Command Services.  To view details, select View Blocked Items." [http://www.google.com/search?q=%22command+services%22+blue&rls=com.microsoft:en-us:IE-SearchBox&ie=UTF-8&oe=UTF-8&sourceid=ie7&rlz=1I7GGLG See this search].
 
Since the 21st of July, many users of AOL (perhaps all) have been having an issue where AOL's "Spyware Protection" pops up, while connected, stating "We have found and blocked Command Services.  To view details, select View Blocked Items." [http://www.google.com/search?q=%22command+services%22+blue&rls=com.microsoft:en-us:IE-SearchBox&ie=UTF-8&oe=UTF-8&sourceid=ie7&rlz=1I7GGLG See this search].
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Other spyware programs do not find any Command Services, yet AOL does.  In addition, starting from the 21st of July, these same users have had periodic blue-screens.  Sometimes the blue screen occurs randomly during the course of computer usage and then will recur upon startup. Sometimes it occurs upon shut-down and then will recur upon startup. Selecting "Last Known Good Configuration" will re-set the system, so it can startup, but then again later that day or the next the blue screen will recur.
 
Other spyware programs do not find any Command Services, yet AOL does.  In addition, starting from the 21st of July, these same users have had periodic blue-screens.  Sometimes the blue screen occurs randomly during the course of computer usage and then will recur upon startup. Sometimes it occurs upon shut-down and then will recur upon startup. Selecting "Last Known Good Configuration" will re-set the system, so it can startup, but then again later that day or the next the blue screen will recur.
  
The above search shows how prolific this *bug* have become, already getting 1040 [[Goog]]s.  Users have stated that they have downloaded various anti-Spyware, anti-Adware and anti-Virus programs but nothing seems to correct the problem.  The problem so far appears to be  intermittent, with no known way to force it to repeat, however a few things seem to characterize it.
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The above search shows how prolific this *bug* have become, already getting about a thousand [[Goog]]s.  Users have stated that they have downloaded various anti-Spyware, anti-Adware and anti-Virus programs but nothing seems to correct the problem.  The problem so far appears to be  intermittent, with no known way to force it to repeat, however a few things seem to characterize it.
  
 
==My own testing==
 
==My own testing==
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==Steps I followed==
 
==Steps I followed==
Microsoft's help site is not more specific that that, but does recommend a series of steps you follow.  Following these steps however gives conflicting results.  Although you *can* get to a point where continued reboots do not cause a blue screen, this point also appears to block you from signing onto AOL, probably because some required service is not loaded.  In addition, following the step, which you must, to "disable ALL services", removes all your old restore points.  So after doing this, which you will, and it will not solve the problem, you've now created a computer that can never again be rolled back before today.  Thank you so much Microsoft.  I would recommend there help page be changed to say, do NOT under any circumstances, disable ALL services, ever, period.
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Microsoft's help site is not more specific that that, but does recommend a series of steps you follow.  Following these steps however gives conflicting results.  Although you *can* get to a point where continued reboots do not cause a blue screen, this point also appears to block you from signing onto AOL, probably because some required service is not loaded.  In addition, following the step, which you must, to "disable ALL services", removes all your old restore points.  So after doing this, which you will, and it will not solve the problem, you've now created a computer that can never again be rolled back before today.  Thank you so much Microsoft.  I would recommend their help page be changed to say, do NOT under any circumstances, disable ALL services, ever, period. Because it won't help and then perhaps an evil laugh like bwah ha ha ha you didn't listen...
  
 
At any rate, after that rant, the instructions fail to allow the average user to properly determine how to fix the error.  Asking a user to start or stop dozens of services vaguely defined, until the system works for a day, is not really a *solution* at all.  That Microsoft would ask users to do this, is ridiculous.  In addition, one particular service, if you turn it off and reboot will WIPE OUT all your restore points.  It's a timebomb, they should change the page.  Okay I guess I wasn't done ranting.
 
At any rate, after that rant, the instructions fail to allow the average user to properly determine how to fix the error.  Asking a user to start or stop dozens of services vaguely defined, until the system works for a day, is not really a *solution* at all.  That Microsoft would ask users to do this, is ridiculous.  In addition, one particular service, if you turn it off and reboot will WIPE OUT all your restore points.  It's a timebomb, they should change the page.  Okay I guess I wasn't done ranting.
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Does any of this fix the problem?  Let me know.  I'm not quite sure myself yet.
 
Does any of this fix the problem?  Let me know.  I'm not quite sure myself yet.
  
While I was doing some of the above, I got a blue screen again.  After a few more reboots I was able to do through the process without a blue screen. And rebooted cleanly without a blue screen.  I also noticed in One-click fixes, under the Connectivity tab "Prevent IE from dialing a connection".  I did this one as well because when I reboot I get a message saying that something is trying to connect to youtube.com
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While I was doing some of the above, I got a blue screen again.  After a few more reboots I was able to go through the process without a blue screen. And rebooted cleanly without a blue screen.  I also noticed in One-click fixes, under the Connectivity tab "Prevent IE from dialing a connection".  I did this one as well because when I reboot I get a message saying that something is trying to connect to youtube.com
  
 
The last two times I've rebooted, this message no longer comes up, so hopefully we're making progress here!  My thanks go neither to AOL nor to Microsoft.  And if you have the chance be sure to bitch in their ear for me, thanks.
 
The last two times I've rebooted, this message no longer comes up, so hopefully we're making progress here!  My thanks go neither to AOL nor to Microsoft.  And if you have the chance be sure to bitch in their ear for me, thanks.
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End of story?  Until next time my friend, until next time.  AOL hires high school dropouts to constantly update their software it seems.  Each update introduces more bugs, but hey, life's a bitch huh?
 
End of story?  Until next time my friend, until next time.  AOL hires high school dropouts to constantly update their software it seems.  Each update introduces more bugs, but hey, life's a bitch huh?
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==Update==
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I wrote all the above back in what July?  At any rate it's now October so I suppose it would be only fair to mention that something in the above DID... INDEED... fix the problem back then.  Hopefully one of you thousand readers will do things in a different order and maybe we can narrow the solution down to just a five-minute fix instead of the THREE DAYS of staying home FROM WORK that it took me. Okay I guess I wasn't done ranting.  Maybe AOL support will hire me or compensate me huh?

Latest revision as of 07:33, 1 October 2007

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