Command Services Blue Screen

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After booting cleanly, if you *do not* sign onto AOL, you will not again have the problem.  The problem appears to be related either to signing onto AOL, having Spyware Protection find "Command Services" (which it only does while you are online), or IE browsing through the AOL service.  Other activities, for example word-processing, or playing a non-online game do not appear to cause the blue screen.
 
After booting cleanly, if you *do not* sign onto AOL, you will not again have the problem.  The problem appears to be related either to signing onto AOL, having Spyware Protection find "Command Services" (which it only does while you are online), or IE browsing through the AOL service.  Other activities, for example word-processing, or playing a non-online game do not appear to cause the blue screen.
  
The error code that comes up, 0XC0000005 0X805C607B 0XF96DD1E5 0XF96DCEE4 appears to implicate a "driver", Microsoft's help site is not more specific that that, but does recommend a series of steps you follow.  Following these steps however gives conflicting results.  Although you *can* get to a point where continued reboots do not cause a blue screen, you either get to a point where the services you've blocked prevent you from signing onto AOL at all, or you get to a point where the blue screening is as random as it was before. So the instruction fail to allow the average user to properly determine how to fix the error.
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The error code that comes up, 0XC0000005 0X805C607B 0XF96DD1E5 0XF96DCEE4 appears to implicate a "driver", Microsoft's help site is not more specific that that, but does recommend a series of steps you follow.  Following these steps however gives conflicting results.  Although you *can* get to a point where continued reboots do not cause a blue screen, this point also appears to block you from signing onto AOL, probably because some required service is not loaded. So the instructions fail to allow the average user to properly determine how to fix the error.  Asking a user to start or stop dozens of services vaguely defined, until the system works for a day, is not really a *solution* at all.  That Microsoft would ask users to do this, is ridiculous.  In addition, one particular service, if you turn it off and reboot will WIPE OUT all your restore points.  It's a timebomb, they should change the page.
  
 
One user has suggested that perhaps there is something wrong in AOL's drivers themselves and recommends starting AOL Computer Check Up.  If you do not have this software, you can download it from AOL.
 
One user has suggested that perhaps there is something wrong in AOL's drivers themselves and recommends starting AOL Computer Check Up.  If you do not have this software, you can download it from AOL.

Revision as of 11:59, 31 July 2007

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