Philips Norelco — Register Your Product! Oops just kidding
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'''[[Philips Norelco — Register Your Product! Oops just kidding]]''', reported 14 Sep 2008, by Will Johnson | '''[[Philips Norelco — Register Your Product! Oops just kidding]]''', reported 14 Sep 2008, by Will Johnson | ||
− | I recently purchased a razor, a Philips Norelco model 7310XL. In the product is a registration card which states that I can go to their website at www.philips.com/norelco to register my product. So after mousing through a few screens I discover that my product doesn't appear. I contact their embedded "live support" who gives me the excuse that the product is very new — excuse me? So new that your webmaster can't take five minutes out of his busy day to add it to the website? So I bitched at the live support guy Charlie and he stated that he would forward my concern to the Customer | + | I recently purchased a razor, a Philips Norelco model 7310XL. In the product is a registration card which states that I can go to their website at www.philips.com/norelco to register my product. So after mousing through a few screens I discover that my product doesn't appear. I contact their embedded "live support" who gives me the excuse that the product is very new — excuse me? So new that your webmaster can't take five minutes out of his busy day to add it to the website? So I bitched at the live support guy Charlie and he stated that he would forward my concern to the Customer Care Manager and I should hear something within 24 hours. The time of that exchange was 4PM Pacific Time on 7 Sep 2008. I waited a week without hearing anything from them. |
The main site for Philips Norelco Consumer Products by the way is [http://www.consumer.philips.com/consumer/en/us/norelco/ce/p/consumer/consumer_landing_page http://www.consumer.philips.com/consumer/en/us/norelco/ce/p/consumer/consumer_landing_page] where you can see on the left both the "Register Your Product" and the "Live Chat Support" links. For some reason the Register Your Product link goes to a domain called http://www.harte-hanks.com what is that? While the Live Chat Support link goes to http://www.brigade.com ? | The main site for Philips Norelco Consumer Products by the way is [http://www.consumer.philips.com/consumer/en/us/norelco/ce/p/consumer/consumer_landing_page http://www.consumer.philips.com/consumer/en/us/norelco/ce/p/consumer/consumer_landing_page] where you can see on the left both the "Register Your Product" and the "Live Chat Support" links. For some reason the Register Your Product link goes to a domain called http://www.harte-hanks.com what is that? While the Live Chat Support link goes to http://www.brigade.com ? |